Acquiring Customers
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Acquiring Customers

He Run;Zhang Yanlin

3.61284 learners

For CMOs and B2B/high-ticket business leaders grappling with skyrocketing customer acquisition costs and stagnant growth, *Acquiring Customers* delivers a data-backed, actionable playbook to turn marketing from a cost center into a profit driver. The book opens by addressing urgent industry pain points: 60% of B2B CMOs still waste time on outdated traditional tactics, while 40% face blame for missed revenue targets. It introduces the game-changing "Fishpond Nurturing Model"—framing customers as fish, businesses build dedicated pools to attract, qualify, and nurture leads instead of casting wide, inefficient nets. Dive into step-by-step strategies: build multi-channel content matrices tailored to buyer journeys, leverage inbound marketing and Account-Based Marketing (ABM) for targeted reach, use SCRM tools to unify lead data, and implement scientific lead scoring and nurturing to boost conversion rates. Real-world case studies from Microsoft China, Budweiser APAC, and Sigma prove these tactics work, showing how to cut acquisition costs by 67%, boost lead conversion by 47%, and align marketing and sales teams for seamless, sustainable growth.

Fishpond Nurturing ModelSCRMContent MarketingInbound MarketingAccount-Based Marketing (ABM)
Scenario

Microsoft China SMB Success

Microsoft China SMB used SCRM to turn unknown leads into high-value customers. They built a WeChat acquisition matrix, scored leads, and used social selling for efficient conversion.

MicrosoftSCRMB2B Case
Scenario

Lenovo's Digital Transformation

Lenovo integrated online-offline channels, used SCRM to score leads, and provided personalized content. Their live stream doubled the audience, improving lead gen.

B2BLenovoDigital Transformation
Method

Employee Advocacy

Encourage employees to share content via SCRM. Offer incentives (points, rewards) and track results. It turns employees into brand ambassadors.

Social FissionSCRMEmployee Advocacy
Scenario

Budweiser's KOL Plan

Budweiser selected 360 seed KOLs from KTV/EDM scenes. They used SCRM to track spread and offer incentives, leading to precise lead gen.

Social FissionBudweiserKOL
Method

Fish Pond Implementation Steps

1. Create diverse content to attract leads;2. Build SCRM-based social traffic pool;3. Use automation to screen quality leads;4. Use social selling to close deals.

ImplementationSCRMFish Pond Theory
Scenario

Sigma's User Ecosystem

Sigma used SCRM to track user behavior, nurture KOLs from users, and collaborate with dealers to send precise leads—boosting conversion to 10%.

SigmaUser EcosystemLead Conversion
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